Privacy Policy

1. Introduction

This Privacy Policy describes how Prestige Auto Shipping ("we", "us", or "our") collects, uses, and protects the personal information of visitors and customers ("you") of prestigeautoship.com and any related services. By using our website, requesting a quote, or communicating with us by phone, SMS, MMS, email, or chat, you agree to the practices described in this policy.

2. Information We Collect

We collect only the information needed to provide you with an accurate auto-transport quote and to deliver your shipment safely.

• Contact information: full name, email address, mobile phone number.
• Shipment information: pickup ZIP / city / state, delivery ZIP / city / state, vehicle year / make / model, transport type (open or enclosed), and target dates.
• Communications: messages you send to us via our chat widget, quote form, SMS, MMS, email, or phone (recorded for quality and dispatch purposes).
• Automatically collected: IP address, browser type, device type, referring URL, and basic analytics data (page views, time on page) collected through standard web analytics tools.

3. How We Use Your Information

• To prepare and deliver auto-transport quotes you have requested.
• To dispatch carriers, coordinate pickup and delivery, and manage your shipment from quote to delivery.
• To contact you about your shipment by phone, SMS, MMS, or email.
• To respond to your questions, complaints, or service requests.
• To comply with applicable laws, regulations, and contractual obligations.
• To improve our website, services, and customer experience.

4. SMS / MMS Messaging Program

By submitting your phone number through our quote form, our chat widget, or by replying to one of our messages, you consent to receive SMS and MMS text messages from Prestige Auto Shipping. These messages may relate to your quote, your shipment status, customer service, follow-ups, and occasional service-related communications.

Message frequency varies depending on your shipment activity. Standard message and data rates from your wireless carrier may apply.

You may opt out at any time by replying STOP to any message. You may also reply HELP for assistance. After you reply STOP, you will receive one final confirmation message and will not receive further SMS / MMS from us unless you opt back in.

Carriers (e.g., AT&T, Verizon, T-Mobile, etc.) are not liable for delayed or undelivered messages.

5. Sharing of Mobile Information — Important Notice

No mobile information (including your phone number, SMS / MMS opt-in status, or text message content) will be shared with third parties or affiliates for marketing or promotional purposes. All mobile information remains with Prestige Auto Shipping and our internal SMS service providers solely to operate the messaging program (for example, our SMS delivery vendor processes outbound messages on our behalf and is contractually prohibited from using your data for any other purpose).

Mobile opt-in data and consent records are not shared, sold, rented, or transferred to any third party for marketing.

6. When We Share Other Personal Information

Outside of mobile data (see Section 5), we share certain non-marketing information only as needed to operate the service:

• With the carrier (driver / motor carrier) assigned to transport your vehicle — limited to pickup and delivery contact information and shipment details.
• With service providers we use to operate the business (hosting, payment processing, email delivery, analytics), each of whom is contractually required to protect your information.
• When required by law, court order, subpoena, or to protect legal rights, safety, or property.
• In connection with a corporate transaction such as a merger, acquisition, or sale of business assets, in which case the successor entity is bound by this policy.

7. Cookies and Tracking

We use a small number of standard cookies and similar technologies to keep the website working, remember your preferences, and measure traffic. You can disable cookies through your browser settings; some features of the website may not function correctly without them.

8. Data Retention

We retain personal information for as long as needed to provide our services, comply with legal obligations (tax, accounting, regulatory), resolve disputes, and enforce agreements. When no longer needed, information is deleted or anonymized.

9. Security

We use reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, alteration, disclosure, or destruction. No method of transmission over the internet or electronic storage is 100% secure, however, and we cannot guarantee absolute security.

10. Your Rights

Depending on where you live, you may have rights to access, correct, or delete the personal information we hold about you, or to opt out of certain uses. To exercise any of these rights, contact us using the details below. We will respond within a reasonable time, and as required by applicable law.

11. Children

Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child, please contact us so we can delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The "Effective Date" at the top of this page will reflect the most recent revision. Material changes will be highlighted on this page or, when appropriate, communicated by other means.

13. Contact Us

Prestige Auto Shipping

Phone: 561-606-3430

Email: info@prestigeautoship.com

Web: https://prestigeautoship.com